Transform Your Outpatient Flow

All workshops are bespoke to your individual requirements and delivered on your site.

Is your Trust struggling with DNA rates, clinic overruns, and wasted capacity? You’re not alone.

Common challenges we address:

• Increasing DNA rates
• Late clinics starts
• Overbooking clinics
• Last-minute cancellations leaving unfillable slots
• Poor demand / capacity planning
• Decreasing patient experience

WORKSHOP DETAILS

Our workshops are entirely bespoke and designed around your specific needs and situation. While the structure of the workshop and the proven lean tools we employ remain consistent, the focus and application are tailored specifically to your current situation and challenges. Rather than offering off-the-shelf solutions, we believe in taking the time to understand your unique organisational context and desired outcomes.

To ensure we create a workshop that delivers maximum value for your team, we ask that you contact us for an initial discussion. This conversation will allow us to frame a workshop based on your individual requirements, ensuring the content, approach, and outcomes are precisely aligned with what you need to achieve.

The Results You Can Expect

Dependent upon your individual workshop focus you’ll have concrete, implementable solutions ready to deploy. Examples include a DNA reduction action plan with assigned owners, revised overbooking protocols tailored to your specialty’s attendance patterns, and a slot management process for handling late cancellations. You’ll leave with agreed metrics to track improvement, and your team aligned on next steps—not theoretical concepts, but practical changes you can implement from week one.

Contact us for an initial discussion where we’ll explore your current situation and frame a bespoke workshop that addresses your trust’s unique needs.

Who Should Attend

Depending upon your individual situation and needs, typical attendees might include:

• Outpatient Service Managers
• Clinic Coordinators and Administrative Team Leaders
• Booking and Scheduling Staff
• Consultant representatives from affected specialties
• Clinical Nurse Specialists or Senior Nursing Staff
• IT or EPR system administrators
• Operational Improvement or Transformation Team members
• Divisional Management representatives
• Patient Access Managers
• Business Intelligence or Data Analysts

The key is bringing together front-line staff who experience the problems daily, alongside those with the authority to make decisions and implement changes.
During our initial discussion, we’ll help you identify the most relevant participants for your specific workshop focus to ensure maximum impact.

Ready to Stop Wasting Clinical Capacity?

Every day you wait, appointments go unfilled and patients wait longer. Contact us today for a no-obligation discussion about your outpatient challenges.

Contact us today to arrange your initial consultation. We’ll discuss your specific challenges, understand what’s holding you back, and design a workshop that gets your patient flow moving again.

Get in touch now – let’s have that conversation and start creating solutions that work for your team, your patients, and your organisation.

The sooner we talk, the sooner you’ll see results.